junagent · customer care
Contact Us
A little help for your little companion. Use the contact details below for size questions, order updates, return requests and product concerns.
Choose the information that helps us help you
- Before ordering: include the product name, the size you are considering and your dog’s chest, neck and back measurements.
- Order updates: include the order number and the email used at checkout.
- Returns: include the order number, the item and the reason for the request. Requests for eligible returns must be made within 30 calendar days after delivery.
- Wrong, damaged or faulty items: describe the issue. Clear photographs of the garment, packaging and shipping label can help us investigate when available.
- Privacy questions: identify the request and the email used with the store. Do not send unnecessary identity documents.
Phone support and Pacific Time
Phone support hours are 9:00 AM – 6:00 PM Pacific Time. Pacific Time observes Pacific Standard Time or Pacific Daylight Time as applicable. Email can be sent at any time; sending a message does not guarantee an immediate reply. If a call is not answered, email us so your request is recorded.
We have not stated a guaranteed response time. Please retain a copy of your message, especially when requesting a return or reporting an order problem.
Registered address and returns
The business address in the information box identifies the registered operator. Do not ship returns to that address or to the sender address on a parcel without our return instructions. Contact us for the appropriate destination and shipping steps for your order. We do not advertise the registered address as a walk-in store.
If you contact us within the applicable return window, a delay in our reply does not by itself make your timely request late.
Payment and account safety
Use the store’s checkout for payments. Customer service will not ask you to email a full card number, security code, online banking password or one-time bank authentication code. If a message claiming to be from junagent requests unusual payment details, contact us through the email or phone listed on this page.
Related information
For order timing, see our Shipping Policy. For eligibility, postage and refund handling, see our Return & Refund Policy . For information requests and privacy choices, see our Privacy Policy