junagent · customer care
Shipping Policy
From the order confirmation to the first little outing, this policy explains processing, transit, shipping costs and help with delivery problems.
Delivery availability and checkout charges
We ship to destinations supported by the store’s checkout. The available delivery method and shipping charge are displayed before you pay. We do not promise service to every US address, territory, post office box or military address unless that destination is supported at checkout.
Any applicable sales tax or other checkout charge is shown as part of the order total. If cross-border delivery could involve a separate import charge, that charge and responsibility should be clarified before ordering; contact us if your checkout information does not make this clear. A shipping address accepted by checkout does not change statutory disclosure obligations.
Processing and transit are separate
| Stage | Expected timing | What it covers |
|---|---|---|
| Order processing | 1–3 business days | Order review, preparation and dispatch arrangements after the order and payment can be processed. |
| Transit after dispatch | Estimated 7–15 business days | Carrier transportation after the parcel is dispatched. |
Plan for both stages. Together, the stated stages amount to an estimated 8–18 business days from a processable order, unless a different timing is clearly disclosed before purchase. Business days exclude weekends and applicable public holidays for the relevant fulfillment and carrier services.
A payment or address problem may need to be resolved before an order can proceed. If that changes the promised shipment timing, we will explain the issue and your options rather than silently extending the order indefinitely.
Shipment confirmation and tracking
When tracking is available for your shipment, we provide the tracking details through your order contact information. A tracking number or label creation is not by itself proof that the carrier has received the parcel. Tracking events can take time to appear or update. Contact us if the tracking details do not resolve your question.
If an order needs more than one parcel, we will identify separate shipments when communicating the dispatch information. We will not add a new shipping charge for a split shipment without your agreement.
If we cannot dispatch within the stated period
We will notify you of a shipment delay, provide a revised shipment estimate where available and explain the choice to accept the delay or cancel the unshipped merchandise for a refund. Where consent is required, we will obtain it. If you decline the delay, required consent is not obtained, or we cannot fulfill the order, we will cancel the affected unshipped items and refund the amounts due.
If the entire order is cancelled because it cannot be shipped, the refund includes amounts paid for that order, including shipping charges. Partial-order refunds include the affected merchandise and any attributable charges as required by law. We follow applicable prompt-refund requirements.
Carrier delays, missing parcels and delivery scans
Weather, carrier disruption, customs processing where relevant and other transit issues can affect the estimate. A carrier issue does not automatically remove your rights or transfer every risk to you. If a parcel is substantially delayed, lost or marked delivered but cannot be found, contact us with your order number.
Please check the delivery location, household members and any carrier delivery notice when practical. We will review tracking and investigate with the relevant service. A delivery scan is evidence to consider, not an automatic reason to reject a claim. We will arrange an appropriate remedy based on the findings and applicable law.
Address changes and unsuccessful delivery
Check the recipient name, street, apartment or suite, postal code and contact details before paying. Email us promptly if a correction is needed. We can make a change only if the order or carrier process still allows it.
If a parcel is returned because an address supplied by the customer was incomplete or delivery was refused, we will explain available redelivery or refund options and any actual additional shipping cost before you agree. We will not apply an undisclosed penalty or automatically forfeit the full order value. If the issue arose from our error, we cover the necessary correction costs.
Damaged or incorrect deliveries
Keep the packaging where practical and contact us with the order number and issue. Photos can help establish what happened. For confirmed wrong, faulty or transit-damaged items, junagent covers necessary return postage and provides an appropriate replacement, refund or other agreed remedy. See our Return & Refund Policy .
Contact the store operator
junagent is operated by Hubei Litengyan Network Technology Co., Ltd. Questions about this page can be sent to service@junagent.com or raised by phone at +1 (213) 263-2066 .
Phone support hours: 9:00 AM – 6:00 PM Pacific Time.
Registered business address:
Room 406, 4th Floor, Building 4, Xudong Shihua Residential Community, No. 524 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China. This is not an authorized return address.