Payment & Security

Available payment methods

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Other payment methods supported by Shopify or an authorized payment provider and actually made available at checkout.

Checkout is the current reference for which options can be used for a particular order. A listed wallet may depend on your device, browser, location or provider eligibility. An icon alone does not guarantee that a method will be available to every customer.

The amount you authorize

Review the items, size and color selections, currency, shipping charge, applicable taxes and final payable total before confirming payment. Only submit a payment method you are authorized to use.

A bank or provider may apply currency conversion or its own transaction fees where relevant. Those charges are governed by that provider and are distinct from the store’s disclosed total. A promotional discount should appear before you pay.

How payment is processed

Payment information is submitted through the checkout and relevant payment-provider flow. The provider may require authentication or display additional terms. junagent receives the order and transaction information needed to administer the purchase, rather than asking customers to send card credentials by email.

We do not make an unconditional guarantee that a transaction is immune to fraud or that every third-party service has identical security features. Payment providers apply their own safeguards and eligibility rules. Use the official store checkout and keep your device and provider account secure.

Authorizations, charges and unsuccessful attempts

Your bank may show a pending authorization before a completed transaction. If payment fails or the page stops responding, check whether an order confirmation or charge already exists before retrying. An authorization that does not become a charge is handled according to the provider’s release process.

If you suspect a duplicate order or charge, contact us with the order number, date and a payment reference when available. Do not send a full card number, card security code or banking password. We will review the order and transaction records and arrange any correction that is due.

Payment verification

We may need to clarify billing, delivery or transaction information to investigate an unusual order. Verification requests should be proportionate to the concern. A review does not allow an unlimited shipment delay: any effect on the promised timing must be communicated under our Shipping Policy.

Customer service will not ask for a one-time bank verification code or your online banking login. If you receive a suspicious request, use service@junagent.com or +1 (213) 263-2066 to check it through the contact details listed by the store.

Refunds

Approved refunds return to the original payment method. We aim to issue an eligible refund within 7 business days after accepting a return or confirming another refund remedy, subject to applicable legal deadlines. The bank or wallet may take additional time to display the credit.

See our Return & Refund Policy for eligibility and charge treatment. If we cannot ship an order, cancellation refunds follow our Shipping Policy. Contact us if a confirmed refund is missing so we can review the reference.

Unauthorized transactions and disputes

If you believe your payment method was used without permission, contact your provider promptly and notify us about any associated order. We can review available order information and cooperate with the relevant payment process.

You may contact us to resolve a problem, but these terms do not require you to give up a lawful chargeback, billing-error claim or other provider remedy. Avoid requesting duplicate reimbursement for the same settled loss; let us know if a provider has already reversed the transaction.

Protecting personal information

Send only the information needed to resolve your request. Use a masked payment reference where possible. For the store’s handling of order and support information, see our Privacy Policy. Phone support hours are 9:00 AM – 6:00 PM Pacific Time; email may be sent at any time.

Contact the store operator

junagent is operated by  Hubei Litengyan Network Technology Co., Ltd. Questions about this page can be sent to service@junagent.com or raised by phone at +1 (213) 263-2066 .

Phone support hours: 9:00 AM – 6:00 PM Pacific Time.

Registered business address:
Room 406, 4th Floor, Building 4, Xudong Shihua Residential Community, No. 524 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China. This is not an authorized return address