FAQ

How do I choose a size?

Measure your dog’s chest, neck and back, then compare with the size chart for the exact product. Do not assume that an S in one garment has the same measurements as an S in another. Weight and breed are useful context, but they are not a substitute for measurements. If your dog falls between sizes, check the garment’s stretch and fit notes or contact us before ordering.

Can you guarantee the fit?

We cannot guarantee fit from breed or weight alone. Fit depends on your dog’s proportions and the individual garment. After delivery, make a brief, supervised indoor size check while keeping the item clean and tags attached. Stop if it restricts movement, rubs, feels too tight or causes distress.

What is included with a garment?

The product description identifies what you are buying. Leashes, collars, bowls, furniture and other styling props in a photograph are not included unless expressly listed. Read the item’s description for material, dimensions, closure details and care instructions.

How should I wash or care for an item?

Follow the item’s label and product-specific care instructions. Different fabrics, linings and decorations may require different care. Contact us before cleaning if the instructions are unclear. Do not wash a garment before deciding whether to request an eligible change-of-mind or sizing return.

Is dog clothing suitable for every activity?

No. Dog clothing is not a chew toy, restraint, flotation aid, protective equipment or treatment for a medical condition. Supervise wear, check fastenings and remove the garment if your dog chews it, becomes too warm or shows discomfort. Do not attach a leash to a garment unless its description specifically identifies an attachment as suitable for that purpose.

Where can I order?

The destinations and delivery methods currently available are shown at checkout. These policies are prepared for our US-facing store. We do not promise delivery to an address or region that checkout does not support. If checkout cannot accept your address, contact us before attempting to place an order through a different address.

When should my order arrive?

Processing generally takes 1–3 business days. Transit after dispatch is estimated at 7–15 business days. Allow for both stages; this is not a 7–15-day total from checkout. Business days exclude weekends and applicable public holidays for the fulfillment and delivery services. Read our Shipping Policy for delays and tracking.

How much is shipping?

The applicable shipping charge is shown at checkout before payment. The policy does not promise a fixed shipping price or universal free shipping. Any promotion applies only under the terms shown with that offer.

Which payment methods are accepted?

Available payment options include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay , plus any additional method made available at checkout by Shopify or an authorized payment provider. Availability can depend on your device, browser, region and provider eligibility.

Can I change or cancel an order?

Email us as soon as possible with your order number and requested change. We will check whether fulfillment can still be stopped or amended. Changes and cancellations are not guaranteed once processing or dispatch has progressed. If the parcel has shipped, our return process may apply. This does not limit cancellation rights for shipment delays or other rights provided by law.

Can I return a size that does not suit my dog?

You may request an eligible return within 30 calendar days after delivery. The garment must remain unwashed, unsoiled, undamaged and in its original condition with tags attached. A brief, clean indoor size check alone does not make it ineligible. Customers pay return postage for size selection or change of mind. See our Return & Refund Policy before sending anything back.

What if an item arrives damaged, faulty or incorrect?

Contact us with your order number and a description of the issue as soon as reasonably possible. Photographs help when available, but an unboxing video is not required. We will assess the issue and arrange an appropriate remedy. junagent covers necessary return postage for a confirmed wrong, faulty or transit-damaged item. Statutory rights are not restricted to the voluntary 30-day return period.

How are refunds paid?

Approved refunds go back to the original payment method, rather than to a different card or unrelated account. We aim to issue eligible refunds within 7 business days after accepting the return or confirming another refund remedy. Your bank or payment provider can take additional time to post the credit. Mandatory legal deadlines take priority.

How do I contact junagent?

Email service@junagent.com or call +1 (213) 263-2066 . Phone support hours are 9:00 AM – 6:00 PM Pacific Time. The operator is Hubei Litengyan Network Technology Co., Ltd. Our Contact Us page displays the registered business address and further guidance.

Contact the store operator

junagent is operated by Hubei Litengyan Network Technology Co., Ltd. Questions about this page can be sent to service@junagent.com or raised by phone at +1 (213) 263-2066 . Phone support hours: 9:00 AM – 6:00 PM Pacific Time.

Registered business address:
Room 406, 4th Floor, Building 4, Xudong Shihua Residential Community, No. 524 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China. This is not an authorized return address