Return & Refund Policy

The 30-day return request window

Contact service@junagent.com within 30 calendar days after delivery to request a change-of-mind or sizing return. Include the order number, item and reason. A request made within that period remains timely if our reply arrives later.

For voluntary returns, garments must be unwashed, unsoiled, undamaged and in their original condition with original tags attached. Keep the original packaging where available. A brief, supervised indoor size check alone does not disqualify an item if its condition remains unchanged.

Trying on a small-dog garment

Check fit indoors in a clean area before regular wear. The garment should not restrict breathing, movement or toileting. Avoid outdoor walks, washing, perfume, alterations and extended wear until you know it fits.

For change-of-mind or sizing returns, items showing use, strong odors, pet hair that leaves the garment unclean, washing, chewing, damage or alterations may be ineligible. These condition requirements do not remove rights relating to a product that arrived faulty or was incorrectly supplied.

How to arrange a return

1. Email us within the applicable window, using the order details described above.
2. We will review the request and provide the appropriate return destination and shipping instructions.
3. Package the item securely and identify the order in the parcel. Keep the shipping receipt and tracking information where available.
4. After receipt, we review the item and explain the return outcome. If an item is considered ineligible, we will tell you why and discuss the next steps.

Do not send a parcel to the registered business address or parcel sender address without our instructions. A return destination can differ from both. We will disclose the return destination and shipping arrangements before you send the item. Contact us before purchase if the possible return destination or cost is important to your decision.

Follow the dispatch instructions we provide after your timely request. If a practical issue prevents return shipment, contact us rather than assuming your request is cancelled.

Who pays return postage?

• Change of mind or customer size selection: the customer pays the actual return postage. Any optional replacement order has the shipping charge shown at its checkout.
• Confirmed wrong item, defect or transit damage: junagent covers necessary return shipping costs through an agreed arrangement. Contact us first so we can provide instructions or approve a suitable method.
• Undisclosed charges: a new handling or restocking charge will not be added after purchase. We do not deduct an undisclosed penalty from your refund.

Do not purchase an unusually expensive return service expecting automatic reimbursement. Where we are responsible for postage, we will agree on a reasonable return method without taking away rights provided by law.

Refund amounts and original shipping charges

An accepted change-of-mind or sizing return is refunded at the price actually paid for the returned item, including its applicable tax adjustment. Original shipping charges are not refunded for those voluntary returns unless required by law. Discounted items are refunded using the actual discount applied, not the undiscounted list price.

For a wrong, faulty or transit-damaged item, we refund relevant charges or provide another appropriate remedy as required by law. For a fully cancelled unshipped order that we cannot fulfill, the refund includes the order’s shipping charges. For a partial return or bundle, we will explain the item-price allocation and any relevant charge adjustment; we will not impose an undisclosed promotional clawback.

Refund method and timing

Approved refunds are issued to the original payment method. We aim to issue an eligible refund within 7 business days after accepting the return or confirming another refund remedy , subject to any shorter deadline required by law. We will notify you when the refund has been initiated.

The bank, wallet or payment provider may take additional time to post the credit. If it has not appeared, check with the provider and contact us with your order number so we can review the refund reference. We do not require you to accept store credit in place of a refund you are entitled to receive.

Damaged, faulty or wrong items

Report the issue as soon as reasonably possible. Describe what arrived and supply photos if available. An unboxing video is not required, and an arbitrary short reporting period does not override statutory rights. We will investigate and arrange an appropriate remedy, which may be a replacement, refund or another option agreed with you.

The voluntary 30-day window and unused-condition requirements do not restrict rights that apply to faulty or misdescribed goods. We assess a fault separately from damage caused by later misuse or failure to follow care instructions.

Exchanges, gifts and exceptions

Contact us to ask about a size exchange. It depends on stock and cannot be promised in advance. Where a direct exchange is unavailable, an eligible return and a separate purchase may be the clearest route. A gift return still requires order verification; refunds normally go to the original purchaser’s payment method.

We do not treat an item as final sale merely because it is discounted. Any specific exception, such as a personalized item that cannot be returned for change of mind, must be clearly disclosed before purchase and remains subject to applicable rights for defects or incorrect supply.

Cancellations before shipment

Contact us promptly if you want to cancel. We will check whether fulfillment can be stopped. Once a parcel has dispatched, the return process may apply. Shipment-delay cancellation rights remain as described in our Shipping Policy.

Contact the store operator

junagent is operated by Hubei Litengyan Network Technology Co., Ltd. Questions about this page can be sent to service@junagent.com or raised by phone at +1 (213) 263-2066 .

Phone support hours: 9:00 AM – 6:00 PM Pacific Time.

Registered business address:
Room 406, 4th Floor, Building 4, Xudong Shihua Residential Community, No. 524 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China. This is not an authorized return address