Terms of Purchase

Before placing an order

• Read the description and size chart for the exact item.
• Confirm the size, color, quantity and what is included.
• Check the billing and delivery details, including any apartment or suite.
• Review the payable total, shipping charge and applicable taxes.
• Review the expected shipment timing and the return rules before paying.

If important information is unclear, contact us before purchase. A lifestyle image does not add accessories to the order unless the product description says they are included.

Prices, currency and payment methods

Use the currency displayed at checkout to interpret the order total. The payment provider or bank may apply its own conversion or transaction fees where relevant; those are separate from charges disclosed by the store.

The available methods include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay , plus additional methods actually offered at checkout by Shopify or an authorized provider. Some methods depend on the device, browser, location or provider account. Read our Payment & Security for more information.

Submitting, confirming and accepting an order

Submitting checkout asks us to supply the selected goods on the terms disclosed. An automated confirmation acknowledges receipt and records the order details. We may need to check payment, availability or a material order problem before dispatch. We communicate acceptance by confirming dispatch, or earlier if an explicit acceptance is sent, subject to any different rule required by law.

If funds are collected before dispatch, that does not give us an unrestricted right to hold them without fulfillment. If we cannot accept or supply the order, we will explain the issue and promptly refund amounts collected that are due to you. The shipment estimate remains meaningful during order review.

Payment authorization and verification

You authorize the amount displayed when you pay, subject to the payment provider’s processing flow. A pending authorization may appear before a completed charge. We may reasonably verify payment or delivery details to prevent fraud; do not send a card security code or banking login to support.

If payment fails, do not repeatedly submit the same order without checking whether a previous attempt completed. Contact us about possible duplicates so we can review the transaction references. Payment disputes remain subject to applicable law and your provider’s rules.

Stock changes, errors and substitutions

If an ordered item is unavailable or a material error affects the order, we will contact you with the options. We will not substitute another garment, size or color without your agreement. If you do not agree to a proposed change, the affected unfulfilled items will be cancelled and amounts due refunded.

A genuine error will be handled transparently. These terms are not permission to advertise an unavailable price, increase an accepted total without consent or refuse a refund for goods we do not supply.

Processing, shipping and delivery concerns

Processing generally takes 1–3 business days. After dispatch, transit is estimated at 7–15 business days. The checkout shipping charge applies to the chosen service. See our Shipping Policy for supported destinations, address corrections, tracking, delay consent, cancellation and missing parcels.

We do not state that every delivery risk passes to you as soon as a parcel is handed to a carrier. Responsibility for lost, damaged or disputed delivery is addressed through investigation and applicable law.

Changing or cancelling your selection

Contact us as soon as possible if you need to change a size, color or address or cancel an order. We will check what can still be changed. A request is not a guarantee that a parcel can be stopped after processing has progressed.

If shipped goods cannot be cancelled, an eligible return may be available. This restriction does not limit legally required cancellation rights or the right to cancel unshipped merchandise when a delay is not accepted as described in our Shipping Policy.

Returns and refunds

Eligible change-of-mind and sizing returns can be requested within 30 calendar days after delivery. Garments must meet the condition requirements in our Return & Refund Policy . Customers pay return postage for personal-choice returns; junagent covers necessary return postage for confirmed wrong, faulty or transit-damaged goods.

Refunds are based on the amount actually paid and are issued to the original payment method. Original shipping is not refunded for a voluntary change-of-mind or sizing return unless required by law. Required remedies for faults and shipment failures are assessed separately.

Promotions, bundles and gifts

A promotional code applies only on the terms disclosed with it. Do not assume codes combine or remain valid after a published end date. Any restrictions on a bundle or gift return must be disclosed before purchase; we will explain the actual refund allocation for the order without adding an undisclosed penalty.

A discount by itself does not remove return eligibility. We do not treat an item as final sale unless that exception was clearly disclosed before payment, subject to mandatory rights.

Order records and your rights

Keep the confirmation and relevant messages. If you did not receive an expected confirmation, check your spam folder and contact us before placing a duplicate order. We can review the order using appropriate identifying details.

Nothing here removes mandatory rights concerning faulty or misdescribed goods, shipment delays, refunds, privacy or payment disputes. The order’s disclosed terms and applicable law take priority over a later policy revision.

Contact the store operator

junagent is operated by Hubei Litengyan Network Technology Co., Ltd. Questions about this page can be sent to service@junagent.com or raised by phone at +1 (213) 263-2066 .

Phone support hours: 9:00 AM – 6:00 PM Pacific Time.

Registered business address:
Room 406, 4th Floor, Building 4, Xudong Shihua Residential Community, No. 524 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China. This is not an authorized return address